Tickets
Panel Settings
Set where a panel's tickets go, who answers them and how they behave.
#Where tickets go
#Categories
Categories sets up to 5 each for open, closed and claimed tickets. A new ticket goes in the first one with room. A category holds 50 channels; when all you picked are full, people are told All categories are full.
#Channels or threads
Style switches tickets from Channels to Threads, and the panel from a Dropdown to Buttons. On a thread panel, Categories becomes Channel: where threads open, the panel's own unless you pick another.
Thread tickets can't be claimed, so the claim settings are hidden until you switch back to channels.
#Who answers them
Permissions has a screen for each group. Support and manager roles see every ticket, up to 25 of each; what else they can do is picked from a list.
| Screen | Can be allowed | Switch |
|---|---|---|
| Support | Manage channel, send messages, read history, pin, mention everyone, and the media below | Allow claim override: unclaim a ticket a manager claimed. On by default. |
| Manager | The same, without manage channel | Allow ticket deletion: delete tickets. Off by default; support roles can always delete. |
| Opener | The media below | Allow ticket close: close, reopen and rename their own ticket. On by default. |
Media is embed links, attach files, add reactions, use emoji, use stickers and send voice messages. The opener can always see the ticket, send messages and read its history. On a thread panel, Permissions is one form with the roles and the deletion and close switches.
#More settings
Naming is on the editor; the rest are under Configuration.
Naming
The channel's name when opened, closed and claimed. Only {ticket} (its number), {user} (the opener's username) and {dropdown} (the option picked) work.
- Opened starts as
{ticket}-{user}-{dropdown}. - Closed starts as
closed-{ticket}-{user}-{dropdown}. - Claimed starts empty, so claiming doesn't rename it.
Behaviour
- Transcript channel: where transcripts are posted.
- Max tickets open: how many one person can have open from this panel. 3 by default; 0 stops new tickets.
- Claiming, Auto-pin (pins the first message) and Auto-close (closes a ticket when its opener leaves the server).
Buttons
The label, emoji and color of a ticket's Open, Close, Delete, Claim and Transcript buttons. With Reason ticked, Close, Open, Delete and Claim ask why first and show it under the notice.
Messages
The wording of a ticket's notices, like when it's closed or someone is added. Reset puts the bot's wording back.
Greeting message
The first message in every ticket, Welcome! {user.mention} by default. Display questions shows the opener's answers under it, and Allow mentions lets it ping.
An option can have its own version of most of these. See Settings for one option.