UtilitiesDocs

Tickets

Working on Tickets

Claim, close and schedule tickets, and keep people out.

#Handling a ticket

Run these inside the ticket. Each posts a notice you can reword in the panel's Messages.

Inside a ticket you can leave out ticket: ,claim, ,close, ,add @Builderman.

#Claim it

Shows who is answering: you, or someone you name. Run it again or use /ticket unclaim to let go.

,ticket claim

reqon

,ticket claim

UtilitiesApp

Claimed by @reqon.

While it's claimed, manager roles can't send messages in it. To take it over, the holder or someone with Manage Server unclaims it first.

#Add or remove someone

/ticket remove takes them out again, except the opener.

,ticket add (user)

reqon

,ticket add @Builderman

UtilitiesApp

@reqon added @Builderman.

#Rename it

,ticket rename (name)

reqon

,ticket rename refund-request

UtilitiesApp

Renamed to #refund-request by @reqon.

Discord allows two renames every 10 minutes, counting closing, reopening and claiming. Past that, the notice says Rename pending and it goes through when Discord allows.

#Close or reopen it

Closing renames it, moves it to the closed category if you set one, and hides it from the opener and anyone added. Staff get Open, Delete and Transcript buttons. /ticket open lets everyone back in.

,ticket close

reqon

,ticket close

UtilitiesApp

Closed by @reqon.

#Delete it

You get 5 seconds to press Cancel, and a transcript is saved first if the panel has a transcript channel.

,ticket delete

reqon

,ticket delete

UtilitiesApp

Deleting by @reqon.

#Finish a sale

Logs a transaction for the opener, with an optional note, and closes the ticket. See Transactions.

,ticket done (amount)

#Timers and reminders

Needs Tier 1On your server, or as user premium for whoever runs the command. See Premium.

#Close or delete it later

Give minutes (45), a length like 2h or 1d2h30m, or a Discord timestamp: 24 hours if left out, 7 days at most. /ticket auto delete works the same way.

,ticket auto close

reqon

,ticket auto close 2h

UtilitiesApp

Auto-close scheduled in 2 hours by @reqon.

A new timer replaces the old one, and cancel as the time stops it, even without premium.

#Remind the opener

DMs them a link to the ticket, with an optional message of up to 500 characters. It works after they've been quiet 5 minutes, once until they reply.

,ticket remind

reqon

,ticket remind We're ready when you are!

UtilitiesApp

Reminder sent by @reqon.

#Keeping people out

#Blacklist someone

Stops a person or role opening tickets. They're told who did it, and why if you give a reason. /ticket blacklist remove undoes it, and /ticket blacklist list shows everyone on it.

,ticket blacklist add

reqon

,ticket blacklist add @Builderman Spamming tickets

UtilitiesApp

@reqon: @Builderman has been blacklisted from opening tickets.

Anyone with Manage Server or a panel's support or manager role can blacklist people, but blacklisting a role needs Manage Server.

#Good to know

  • Staff are the panel's support and manager roles, plus anyone with Manage Channels in the ticket. Only staff can add, remove, claim, set timers, send reminders and run /ticket done.
  • The opener can close, reopen and rename their own ticket while the panel's Allow ticket close is on.
  • The reminder DM has a button that turns off reminders from your server.
All commands15
,ticket add (user)Manage Channels

Add a user to the ticket

Also ,add

,ticket remove (user)Manage Channels

Remove a user from the ticket

Also ,remove

,ticket openManage Channels

Open the ticket

Also ,open

,ticket closeManage Channels

Close the ticket

Also ,close

,ticket deleteManage Channels

Delete the ticket

Also ,delete

,ticket rename (name)Manage Channels

Rename the ticket channel

Also ,rename

,ticket claimManage Channels

Claim the ticket

Also ,claim

,ticket unclaimManage Channels

Unclaim the ticket

Also ,unclaim

,ticket auto closeManage Channels

Schedule this ticket to automatically close

Also ,auto close ,autoclose ,auto-close

,ticket auto deleteManage Channels

Schedule this ticket to automatically delete

Also ,auto delete ,autodelete ,auto-delete

,ticket remindManage Channels

Send a DM reminder to the ticket owner

Also ,remind

,ticket done (amount)Manage Channels

Log a transaction and close the ticket

Also ,done

,ticket blacklist addManage Server, or a ticket staff role · Manage Server for a role

Add a user or role to the ticket blacklist

Also ,blacklist add

,ticket blacklist removeManage Server, or a ticket staff role · Manage Server for a role

Remove a user or role from the ticket blacklist

Also ,blacklist remove

,ticket blacklist listManage Server, or a ticket staff role

List all blacklisted users and roles

Also ,blacklist list